Frequently Asked Questions
Room Booking App - The Tollygunge Club
Room Booking App - The Tollygunge Club
1. Who can book rooms through the Tollygunge Club App?
Only registered members and their spouses can book rooms through the App. Bookings for guests must be made by a member.
2. How can I book a room through the App?
1. Download the “Tollygunge Club” App from the Android or Apple App Store.
2. Open the App, enter your membership number and "01" for the primary member or "02" for spouse. Tap "Send OTP" and verify it via email or SMS.
3. Go to the "Room Booking" tab, verify membership and select "New Booking".
4. Select preferred dates and room category.
5. Choose an available room and confirm your booking.
3. What is the peak season?
The peak season is defined from 15th September to 31st March for booking.
4. Can I book multiple rooms at a time?
Yes, you can book multiple rooms at a time but during peak season it is restricted to 4 rooms, subject to availability.
5. Can I book a room for my guest without staying at the Club?
Yes, select the "Guest" option while booking and follow the instructions. The member must book the room and ensure guest details are submitted.
6. Can non-members book rooms directly?
No. Only members or their spouses can book rooms. Non-members must be sponsored.
7. Is waitlist booking available on the App?
No, waitlisting is not supported on the App currently.
8. Can I book a room from outside India?
Yes, international members can book rooms via the App. Please ensure your device's time zone is set to GMT+5:30 (India Standard Time).
9. Can dependent members access the App?
No. Only primary members and spouses can use the App.
10. Are bookings made before 1st April 2025 valid and visible in the App?
Yes, all bookings made before 1st April 2025 are valid. The App was launched on 1st April 2025. However, these bookings are currently not visible in the App. There are about 60-odd bookings that were made before the App launch (before 1st April 2025), the dates of which are beyond 1st January 2026 and are still considered valid.
1. How far in advance can I book a room?
Bookings can be made up to six months in advance, subject to Club policies and availability.
2. Can I check real-time room availability?
Yes, the App shows live room availability and helps filter by date and category.
3. What is the maximum duration of stay?
The maximum allowed is 10 nights per booking during peak season. For longer stays, repeat the booking or contact the Front Office or email rooms@tollygungeclub.org.
4. What room categories are available?
Standard Rooms, Deluxe Rooms, Suites, and Cottages.
5. Can I request a specific room number or location?
No. Allocation is based on availability within the chosen category.
6. Are extra beds available?
Yes, one extra bed per room is allowed for an additional charge.
7. Can I make special requests like early check-in or adjoining rooms?
Such requests cannot be made via the App. Please contact the Front Office or rooms@tollygungeclub.org.
1. What is a Special Long Stay Request?
A Special Long Stay Request is meant for members who reside abroad or even outside of Kolkata and visit India occasionally and require accommodation for a period longer than the standard permissible stay, typically one month and more. While it is possible to book multiple times to cover a long period, this facility provides an assurance in advance of 6 months for long stay members and also considers such requests in peak periods.
2. Can a Special Long Stay Request be made through the mobile app?
No. Special Long Stay Requests cannot be made through the app and must be submitted offline.
3. To whom should a Special Long Stay Request be addressed?
Special Long Stay Requests should be addressed to the General Manager (Hospitality) or the Managing Member for consideration.
4. How are Special Long Stay Requests considered?
Such requests are considered based on room availability, season, length of stay and the operational requirements of the Club. Approval is subject to Management discretion.
1. What is the process for group, bulk or reciprocal bookings?
Bookings for group, bulk or reciprocal Club members cannot be made through the App. Please contact the Front Office or follow current offline procedures.
2. Is there a guideline or SOP for bulk bookings?
Yes, bulk bookings are handled in accordance with the Standard Operating Procedure (SOP) available with the Rooms Division.
3. What is a Group Booking Request?
A Group Booking Request generally refers to booking more than eight rooms for the same period under one member, usually for occasions such as marriage functions, private functions or similar group events.
4. Are Group Booking Requests accepted through the App?
No. Group Booking Requests are currently processed offline only.
5. What determines approval of a Group Booking Request?
Approval depends on the number of rooms required, the season, duration of stay and the prevailing occupancy levels at the Club and availability of rooms for general occupancy.
6. Is submission of a special or group booking request a guarantee of confirmation?
No. Submission of a request does not guarantee confirmation. All special and group booking requests are subject to availability and operational feasibility at the time of consideration.
7. How far in advance should special or group booking requests be made?
Members are encouraged to submit such requests well in advance to allow adequate planning and assessment of availability.
8. Can special or group bookings be modified after approval?
Once approved, any modification to dates, number of rooms or duration of stay is subject to fresh review and availability.
1. What is meant by Management Quota?
Management Quota refers to a few rooms reserved by the Club exclusively for Club events and operational requirements.
2. Why are all rooms not visible on the booking App?
The App displays only those rooms that have been released for member booking. Rooms held under Management Quota are blocked for operational use and therefore do not appear on the App, even if physically vacant.
3. Does unavailability on the App mean that rooms are not available at the Club?
Not necessarily. App availability reflects only the inventory released for member booking and not the total number of rooms at the Club.
4. Can Management Quota rooms be released for member booking?
Yes. If operational requirements permit, Management Quota rooms are released and appear on the App.
1. Is advance payment required to confirm a booking?
Currently, no advance payment is required. However, this policy will change shortly and advance payment for room bookings will come into force.
2. What payment methods are accepted?
Credit/Debit Cards, UPI/Net Banking, and Club Account Transfer. Currently, payment is not collected through the App.
3. Can I pay at check-in? Is the booking still confirmed?
Yes. All bookings are treated as confirmed even without advance payment at this time.
4. Are taxes included in the room rates?
No. The displayed prices exclude applicable taxes. A detailed breakdown is shown before booking.
5. Can I pay my outstanding room bills using the App?
No. However, you can pay through your membership account using the "Tap to Pay" feature in the App.
6. Are there any additional charges I should know about?
Guest rooms attract Temporary Membership Fees but payable offline. Additional charges may apply for extra beds or special services.
1. Can I cancel my booking online?
Yes, you can go to “Booking History” in the App and cancel your booking entirely.
2. Is partial cancellation allowed on the App? Or can I modify my booking?
Currently, partial cancellations and modifications are not possible through the App. You must cancel the entire booking associated with a single reservation number or contact the Front Office or rooms@tollygungeclub.org. However, the cancellation policy will apply.
3. Can I request a change in my check-in date, check-out date or duration of stay by email or through the Front Office for a booking made through the App?
No. Changes to the check-in date, check-out date, duration of stay, or any other booking details are not permitted after a booking has been confirmed. Members wishing to amend any of these details must cancel the existing booking and make a fresh booking through the App, subject to room availability and the applicable booking rules prevailing at the time of the new booking. Any applicable cancellation charges under the Club's cancellation policy will apply.
4. Can I transfer my booking to another member or guest?
No, bookings are non-transferable.
5. What is the cancellation policy?
Cancellation charges (if any) will be displayed at the time of cancellation within the App.
6. What should I do if I need to cancel due to an emergency?
Please cancel through the App via “Booking History”. For support, contact the Front Office.
7. Can offline bookings be cancelled or modified through the App?
No. Currently, offline bookings are neither visible nor cancellable or modifiable through the App. Members must follow the existing offline process for such requests.
1. What are the standard check-in and check-out times?
Check-in: 02:00 PM | Check-out: 12:00 PM
2. Can my guest check-in without me being present?
Yes, provided the booking is made by you and the guest presents valid ID.
3. Can I check-in or check out using the App?
No. Please report to the Reception Desk. We are shortly implementing self-check-in options to save valuable time for the member/guest check-in. While most forms required for check-in will be automatically submitted (or auto-submittable), signing the form will be compulsory on check-in.
4. Can I view or download my booking confirmation?
Yes, you can view your confirmed booking from the “Booking History” section in the App.
5. How can I update my contact details?
Please contact the Membership Department.
6. Are bookings available during Club closure or maintenance?
Bookings may be temporarily disabled during maintenance periods.
7. What if I do not show up?
A no-show fee will be charged as per Club policy.
8. Is technical or functional support available?
Yes. Contact IT-Systems (app@tollygungeclub.org) or the Reception Desk (rooms@tollygungeclub.org).